The use of digital services

The survey commissioned by Sitra looked at how people are using digital services and whether data leaks and abuses have eroded people’s trust in services that collect and use data.

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Writers

Jaakko Hyry (Kantar TNS)

Published

January 17, 2019

Commissioned by Sitra, Kantar TNS Oy conducted the survey in November and December 2018 in Finland, the Netherlands, France and Germany. More than 8,000 respondents took part. Separate reports concerning the Netherlands, France and Germany can be ordered by sending an email to ihan@sitra.fi.

Load additional material:

The use of digital services (raw data) (Excel).
The use of digital services (open questions) (Excel)
Variable info for statistic use (Excel)
Research questions (Excel)

The survey was conducted as part of Sitra’s IHAN® project, which aims to build the foundation for a fair data economy and create international rules and solutions for the fair exchange and use of data.

Laura Halenius

Senior Lead, Programmes

+358 294 618 303

laura.halenius@sitra.fi

Publication details

The use of digital services

Total level report

Jaakko Hyry (Kantar TNS)

Helsinki

2019

Sitra

57 p.

electronic services, online services, service producers, disclosure of information, customer information, personal data, data protection, data privacy, knowledge economy, information leakage, market research

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